Is your computer acting strange, flooded with pop-ups, running slow out of nowhere, or showing a scary virus warning? We can clean it. Our computer virus removal service finds and removes viruses, trojans, spyware, ransomware, and browser hijackers, and we do it while keeping your photos, documents, and files safe. You do not need to wipe your computer and lose everything. We remove the infection, close the door it came through, and set you up so it is much harder to catch the next one. The diagnosis is free, so you know exactly what is on your machine before you pay anything. Bring in your laptop or desktop, Windows or Mac, and we will take it from there. For other computer problems, see all our computer repair services.
Infections show themselves in a handful of common ways. If your computer is doing any of the following, a virus or other malware is a likely cause, and a free check will tell you for sure.
One important note: a slow computer is not always a virus. Aging hardware and a cluttered startup can slow a healthy machine too. Our free check tells you which one you have, so you fix the right problem. If it turns out your computer is just slow, our slow computer repair service handles that side.
Malware is the umbrella word for all harmful software, and viruses are just one kind. We find and remove the whole family, whatever got in.
Trojans deserve a special mention because they are the infection we see most. A trojan hides inside something that looks safe, like a free program, a game, or an email attachment, and once it is in, it can steal passwords or invite more malware inside. If you have a trojan warning or think you installed something bad, stop using the computer for banking and bring it in. We remove the trojan and everything it brought with it.
Not every virus warning is real. Scareware is a fake alert that screams your computer is infected and pushes you to pay or call a number. Never call the number or pay. Sometimes the scary pop-up is the only infection, and sometimes there is more underneath. We remove the scareware, check for anything deeper, and show you what a real warning looks like.
Usually yes, but it is the most expensive way to do it, because a factory reset wipes every file, photo, and program on the computer, and even then it is not always the end of the story. Here is the honest picture.
The biggest fear with an infected computer is losing everything on it. With our removal service, you do not have to choose between a clean computer and your files.
We work carefully around your data while we remove the infection, and your photos, documents, music, and programs stay in place. In the rare case where files were damaged or locked by the malware itself, we tell you honestly what can be saved, and our data recovery service can often bring back what matters most. If you need files recovered from a laptop specifically, see our laptop data recovery page.
Virus removal costs far less than a new computer, and much less than losing your files to a wipe. The diagnosis is free, and you approve the price before any work. Here is a general guide.
| Service | What It Covers | Price Range |
|---|---|---|
| Free diagnosis | Find out what is infected and quote it | $0 |
| Virus and malware removal | Deep scan, full removal, cleanup | $79 to $129 |
| Severe infection cleanup | Ransomware, rootkits, heavy infections | $99 to $149 |
| Protection setup | Security software and safer settings after cleanup | $29 to $49 |
For the exact price on your computer, call (703) 594-9339 or request a quote online.
Free antivirus scans can help with light infections, and we will be honest about that. But once a machine is truly infected, free tools often miss pieces, and the infection returns in days.
Malware today is built to hide from the scanner you run on top of it. A tool running inside an infected system can be blinded by the very malware it is hunting. We scan from outside the infected system with professional tools, which is how the deep pieces get found. If you tried a free tool and the pop-ups came back, that is why. Bring it in, and we will finish the job properly, with a warranty behind it. If the infection has made Windows unstable, our Windows computer repair page covers OS-level fixes too.
Most infected computers are cleaned and back home within a day, with all files intact.
How do I know if my computer has a virus?
The common signs are pop-ups everywhere, sudden slowness, a changed homepage, programs you never installed, scary warnings demanding money, or strange emails going out in your name. A slow computer alone is not proof, since aging hardware slows machines too. Our free diagnosis tells you for certain what is on your computer.
Will a factory reset remove a virus?
Usually yes, but it wipes every file, photo, and program you have, and a few rare infections can even survive a reset or return from infected backups. Professional removal cleans the infection while keeping your files, which is why we recommend it first. A reset is the last resort, not the first move.
Can you remove a trojan virus?
Yes, trojans are the infection we remove most. A trojan is malware disguised as a normal program, so it gets installed by accident. We remove the trojan and anything it brought along, then close the door it used. If you suspect a trojan, avoid banking on that computer until it is cleaned.
Will I lose my files during virus removal?
No, keeping your files is the point of doing it properly. We work around your photos, documents, and programs while removing the infection. If the malware itself damaged or locked files, we tell you honestly what can be saved, and our data recovery service can often help.
How much does computer virus removal cost?
The diagnosis is free. Standard virus and malware removal runs $79 to $129, severe infections like ransomware $99 to $149, and protection setup afterward $29 to $49. That is far less than a new computer, and you keep all your files. You approve the price before any work starts. Get a free quote or call (703) 594-9339.
I ran a free antivirus and the pop-ups came back. Why?
Free tools scan from inside the infected system, and modern malware is built to hide from them, so pieces get missed and the infection grows back. We scan from outside the system with professional tools, which finds the hidden parts. That is the difference, and it is why our removal comes with a 30-day warranty.
Is that scary virus warning with a phone number real?
No. Real security warnings never ask you to call a number or pay on the spot. Those pop-ups are scareware, a scam built to frighten you into paying. Do not call or pay. Bring the computer in, and we will remove the scareware and check whether anything deeper came with it.
Do you remove viruses from phones too?
We are a phone repair shop as well, so yes, we can help if your phone is acting infected, with strange pop-ups or apps you never installed. Phone infections work differently from computer ones, and often the fix is removing a bad app and tightening settings. Bring it in and we will take a look. See our computer repair page for all our services.
Do not wipe your computer and lose everything, and do not pay a scary pop-up. Our computer virus removal service removes viruses, trojans, spyware, and ransomware while keeping your files safe, then sets you up with real protection. The diagnosis is free, and most machines are clean within a day. Call (703) 594-9339, request a quote, or contact us to bring your computer in today. 30-day warranty on every removal. Trusted by 443+ reviewers since 2013.
